I was recently in New
York City and had the chance to meet Steven Yaskin and Paul Tenberg of Queplix, a company that
is trying to change the face of CRM using an open source business model. Steven and Paul are
both old timers in the CRM industry, and it was very interesting to discuss their
vision.
The interview focuses on QueWeb, the open source customer care
application that they released. The application is built using GWT and uses a slew of Google
APIs and products (such as the Google Mini). We discuss how open source affects their
business, how their architected this CRM framework and details on some of the magic that
allows you to slurp up legacy applications and hand you back an open source version built with
GWT widgets. This enables you to tweak the functionality without being in the proprietary
black box. As part of this effort, they created a slew of GWT widgets for reuse. All of this
is hosting in their Google Code
project.
